Returns and Exchange

We want you to enjoy every product you get from us, but we understand that sometimes, you might have to return a product because it doesn’t quite fit. We’re happy to take it back and exchange it within a 7-day period if it meets the following criteria:

• It is in good and sellable condition

• It still has all the tags and is in its original packaging.

• It is not stained, not worn and not damaged (Cereal stained clothes are a No-No ☹)

• We’re unable to exchange discounted items (All sales items are on a final-sale basis)

• In line with global returns standards, white and cream coloured items and undergarments/intimate wear are not eligible for returns.

• We can ONLY receive returns within seven (7) days from the day you received your package (Yes, we've said this before)).

How to return an item:

To initiate a return or exchange, kindly complete the following steps:

Get your order ID ready and call our customer experience executive on +23470 877 80876  or email swiftekeataglam@gmail.com

Ensure that there is no noise in your environment when you make the call so as to have good communication 

Refunds: Store Credit

We are happy to refund your wallet as soon as we process your returns. Within 24 hours of processing your returns, you’ll receive an email or SMS letting you know that your wallet has been credited. You can request an exchange for an item of same cost or pay out of your store credit (your wallet) for subsequent orders. 

When returning items, the amount will be credited to your store wallet to use on your next purchase.

If you have any more questions, please click  on the button below and leave a message.